Shipping policy

Where do you ship?
We ship worldwide, with some delivery restrictions. If you’re unsure whether we deliver to your address, contact help@hiposture.co.

Processing & delivery times
Orders are typically processed within 1–3 business days, Monday–Friday, excluding holidays.

Estimated delivery times after dispatch:

Destination	Business days
USA & Canada	8–12
UK & Europe	8–12
Australia, New Zealand & Oceania	8–12
Latin America	9–26
Other destinations	8–30

Shipping costs are displayed at checkout. Delivery times are estimates and may be affected by customs, weather or carrier delays. Processing may take longer during busy periods.

Tracking your order
Once your order ships, we’ll email you a tracking link. If you haven’t received it or need help tracking your package, contact help@hiposture.co.

Customs & import charges
International orders may be subject to customs duties or import taxes. Unless included at checkout, these charges are the customer’s responsibility.

Incorrect address or address changes
Please check your shipping address carefully before placing your order. If you notice an error, email us immediately. We cannot guarantee changes once your order has been processed.

If we make a shipping error, we’ll put it right at no extra cost.

Delayed, missing or marked as delivered?
If your package shows as delivered but hasn’t arrived, check around your property, with neighbours and with your local carrier. Allow 1–2 business days for a possible early delivery scan.

Still missing? Email help@hiposture.co with your order number so we can investigate and help resolve the issue.

If tracking hasn’t updated for 20 days, please contact us so we can investigate and arrange a replacement if the package is confirmed lost.

Need help?
Email help@hiposture.co with your order number.