Refund policy

90-Day Money-Back Guarantee
Try hiposture for 90 days from delivery. If you don’t see a visible improvement in your posture after using it as directed, send it back for a full refund. You can use the device during the trial—opened and used products are eligible. No restocking fees or deductions for normal use.

How to Request a Return
1. Email help@hiposture.co within 90 days of delivery with your order number and reason for return.
2. We’ll provide the return address and instructions.
3. Return your device with all included accessories. Original packaging is required.

Your request must be submitted within the 90-day window; the return does not need to reach us before that window ends. Please contact us before sending anything back.


Return Shipping
Customers are responsible for return shipping costs under the money-back guarantee. We recommend a tracked shipping service and keeping your proof of postage. If you receive a damaged, defective or incorrect item, we’ll cover any required return shipping.

Damaged or Incorrect Items
Email help@hiposture.co as soon as you discover an issue. Include your order number and, where possible, photos of the problem so we can arrange a replacement or refund.

Receiving Your Refund
Once we receive and inspect your return, we’ll issue your refund to the original payment method within 10 business days and confirm by email. Your bank or payment provider may need additional time to display the credit. If your refund hasn’t appeared, contact help@hiposture.co.

Your Consumer Rights
This guarantee is in addition to any statutory cancellation, return or warranty rights that apply to your purchase.

Questions?
Contact help@hiposture.co with your order number.